Privacy Policy

1. Information We Collect

When you use the Book My Tale website — whether to explore our storybooks, join our waitlist, or place an order — we may collect the following types of information:

Information You Provide Directly

For waitlist sign-up:

• Email address (mandatory)
• Name (if provided)

For purchases:

• Full name (mandatory)
• Shipping address
• Phone number
• Email address
• Personalisation details (e.g., names, traits, or information related to your storybook)
• Payment information (processed securely by third-party payment providers — we do not store card details)

Optional Inputs

Additional personal details (e.g., child's name, family members, preferences) may be requested to personalise your storybook experience.

Automatically Collected Data

We may collect limited technical and usage data such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site

This helps us improve website performance and user experience. Some of this data may be collected through cookies or similar technologies (see "Cookies" section below).

2. How We Use Your Information

We use the information you provide or that we collect automatically to:

Fulfil Orders and Personalise Storybooks

• Process and deliver your orders
• Customise your storybook based on the personalisation details provided
• Communicate with you about your purchase, delivery status, and updates

Provide Customer Support

• Respond to inquiries or requests
• Address issues related to your order or personalisation

Improve Our Website and Services

• Analyse usage patterns to enhance user experience
• Monitor website performance and troubleshoot technical issues

Marketing and Communication

• Send relevant updates, promotional offers, or product announcements (only if you opt in)
• Share sneak peeks or launch updates if you've joined our waitlist or made a purchase

Legal and Compliance

• Prevent fraud or misuse of our website
• Comply with applicable laws and regulations

We do not sell or rent your personal data to third parties. We may, however, share data with trusted service providers (e.g. payment processors, email platforms) solely for the purposes outlined above.

3. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.

4. Sharing of Information

We may share your information with trusted service providers (such as email marketing platforms) who assist us in operating our website and communicating with you, under strict confidentiality agreements.

We may also disclose information where required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyse website traffic and visitor behaviour
• Improve website functionality
• Customise your experience

You can adjust your browser settings to refuse cookies, but this may affect some features of our site. (See our Cookie Policy for further details.)

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time by contacting us

To exercise any of these rights, please email us at hello@bookmytale.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 hello@bookmytale.com